Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years of experience in delivering specialised, evidence-based treatments in outpatient, day patient and inpatient settings.

Our dedicated team of specialists are committed to the diagnosis and treatment of all types of mental health conditions, including eating disorders and addictions. Conveniently located, we are a two-minute walk from Marylebone mainline and Underground stations, and within a ten-minute walk of Baker Street and Edgware Road Underground stations.

We are owned by the international medical group Orpea, delivering the full spectrum of psychiatric care, and high-quality care home and rehabilitation services across the globe.

The main purpose of the job

Reporting directly to the Outpatient Business Manager, the outpatient referrals coordinator is primarily responsible for managing outpatient therapy referrals.

Main responsibilities include:

  • Responding, assessing, and allocating outpatient therapy referrals and enquiries. This includes triaging and risk-assessing referrals as necessary
  • Being a point of contact for all sessional therapists with issues surrounding referrals, patients, or therapy, and escalating queries when required
  • Liaising closely with consultant psychiatrists and other referrers regarding referrals for outpatient individual therapy
  • Updating the referrals database with relevant information
  • Rotation of reception duties for the hospital’s therapy center (currently undergoing construction)
  • Meeting and inducting new consultant psychiatrists and therapists to explain the hospital’s referrals pathway 


The following skills and qualifications are desirable:

  • GCSE or equivalent
  • Postgraduate degree in relevant area (psychology or similar degree is desirable)
  • Experience with an administrative role
  • Experience working within a mental health environment
  • Strong and confident communication skills
  • Ability to multi-task
  • Excellent IT skills and knowledge of Microsoft Office
  • Attention to detail
  • Ability to use initiative and work independently as well as in a team
  • Awareness of and ability to address customer satisfaction needs
  • Good time-keeping skills
  • Ability to work flexibly to meet the needs of the business 

Main benefits

We offer a comprehensive range of benefits, including:

  • Competitive salaries + an additional London allowance of £2,500 per annum added to all permanent posts (pro-rata for part-time roles)
  • Negotiable relocation allowance
  • 25 days’ annual leave (increasing up to 30 with long service), plus bank holidays
  • A ‘refer a nurse scheme’ paying £2000 per successful recruit
  • Opportunities for continuing professional development (CPD) and training
  • Generous company pension scheme with The People’s Pension
  • 100% of NMC registration renewal paid (subject to meeting the criteria)
  • Travel loan scheme
  • Annual staff bonus (discretionary)
  • On-site restaurant with subsidised staff meals at breakfast, lunch, and dinner
  • Employee Assistance Programme
  • Access to Perkbox Medical, which provides 24-hour access to a private GP service
  • An extensive Perkbox staff benefits package, offering a comprehensive range of discounts and access to well-being apps
  • Annual birthday gift
  • Free life assurance cover (4x salary)
  • Free eye tests and contribution towards the cost of glasses (if required)
  • Long service recognition*
  • Enhanced maternity/paternity pay*
  • Long-term disability insurance*

*Subject to T&Cs

Vacancy application

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  • Accepted file types: pdf, Max. file size: 10 MB.

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  • Marylebone, London

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