Patient satisfaction and feedback

98% of Nightingale Hospital patients would recommend us to their friends and family

Patient satisfaction at Nightingale Hospital, acute mental health

Patient satisfaction

95% of our patients have rated their experience as excellent or good.

Patient feedback

Clinical outcomes are measured using established and externally validated methods.

All patients will be subject to HoNOS and CORE; in addition to specialist and particular measures of effectiveness utilised by our specialist therapy staff.

We seek patient input and feedback in order to identify gaps in our services and to inform future provision. Let us know your thoughts. Please feel free to call us on 020 7535 7700 and ask for the Patient Services Team or complete our feedback form below. We value your opinion.

Feedback form

Complaints procedure

In the unlikely event that you would like to make a complaint, please follow our complaints procedure, found here

“When you have a problem and you drink, take drugs or gamble, the problem won’t go away. Stay and tackle the problem”