Patient satisfaction

95% of our patients have rated their experience as excellent or good.

Find out what our patients say about their experience with us below via Doctify UK.

Patient feedback

Clinical outcomes are measured using established and externally validated methods. All patients will be subject to HoNOS and CORE; in addition to specialists and particular measures of effectiveness utilised by our specialist therapy staff.

We seek patient input and feedback in order to identify gaps in our services and to inform future services. Let us know your thoughts by filling out our feedback form below. We value your opinion.

Feedback form

Complaints procedure

At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. Our staff is here to ensure you, or a loved one is being supported in a caring and professional manner.

If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible.

In the unlikely event that you would like to make a formal complaint, please contact:

Mariam Benjamin
Compliance & Quality Manager
Telephone: +44 (0)20 7535 7726

Our detailed complaints procedure can be viewed here.

We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome.

Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).