Frequently asked questions

I am an inpatient

At the end of your treatment, we understand you may be experiencing many emotions. We strongly believe that our relationship with you does not end when you are discharged from inpatient care. Discharge planning will begin soon after your admission and will continue to be an integral part of your overall treatment plan between you and your clinical team. This is all to ensure your continued recovery and assist you as much as possible adjusting back into your life after you leave the hospital. Ahead of your discharge, a tailored aftercare plan will be produced for you that may involve:
  • Regular reviews with your consultant
  • Day therapy
  • 1:1 therapy
  • Attending Nightingale’s free weekly aftercare group
  • Family therapy
  • Dietetic support (if required)

Aftercare at Nightingale Hospital

To help with the transition from an inpatient to life outside the hospital, we provide free groups for one year following the conclusion of your inpatient treatment and/or day therapy programmes. Existing aftercare members are incredibly friendly and welcoming of new faces. It can be very useful to people resuming their everyday activities and responsibilities, such as work and socialising, to get support from other members who are going through or have gone through similar experiences. Attendance is open to all patients, who have been discharged from inpatient or day-patient therapy at Nightingale within the last year. You do not need to contact us to confirm your attendance, and you may still attend if you are not able to stay for the entire duration of the group. More information on aftercare groups will be provided throughout your stay.
We graciously welcome compliments about our service and the care you have received at the hospital. We believe as a hospital, it is incredibly important to feedback your positive comments to our hardworking staff, therefore welcome your positive feedback if you feel you wouldn't like to share it. Additionally, we have an internal campaign called ‘Your Story is Powerful’. By sharing your story, you are helping us tackle the stigma around mental health, and inspire others that are seeking treatment for a variety of conditions. If you wish to pass on a compliment or are interested in learning more about our ‘Your Story is Powerful’ campaign, please contact the marketing department by emailing lauren.raffa@nightingalehospital.co.uk. Your comments or story can be shared anonymously and may be used for marketing purposes, but only with your consent. This can be removed from platforms like our website and social media at any point.
Breakfast Monday – Saturday: 8:00am – 9:00am Sundays and UK Bank Holidays: 8:30am - 9:30am  
Lunch Monday – Sunday: 12:30pm – 2:00pm
Dinner Monday – Sunday: 5:30pm – 7:00pm
The hospital has separate wards for general psychiatry, eating disorders and addiction treatment. Some of our wards are ‘same-sex’ and based on your condition, and any issues identified in your admission process, you may be placed on a same-sex ward.
Located in Marylebone, we are situated in the heart of London with easy transport links. We are a convenient two-minute walk from Marylebone mainline and Underground station and within a 10-minute walk of Baker Street and Edgware Road Underground Stations. Major train stations such as Paddington, King’s Cross, St Pancras and Euston stations are all within easy reach of the hospital.
Within the hospital, there will be patients who are informal and some who are detained under the Mental Health Act (MHA).
  • Informal patients make up the majority of patients at nightingale hospital. An informal patient is a patient who is admitted voluntarily and is free to come and go from the hospital.
  • Sectioned patients are admitted to the hospital under the MHA and are unable to leave the hospital, without the approval of your consultant.
If you are an informal patient, you are legally allowed to leave the hospital whenever you please. However, as you have chosen to be in treatment with us, we expect you to discuss any intentions to leave the hospital with the clinical team, so they can be aware of your coming and goings. Your request will also be promptly verified between reception and the ward before you are allowed out of the hospital. Once you return to the hospital and onto the ward, you may be asked to have your bag checked for prohibited items. This is done purely to protect the safety of yourself, and the rest of the hospital.
We prefer that you don’t bring highly valuable items or significant amounts of cash into the hospital. However, there is a safe located in the Patient Services Team office where you are able to store and access money during 9:00 am – 4:30 pm from Monday through to Friday. Please note that Nightingale Hospital does not take any responsibility for loss or theft of personal belongings. We also strongly advise that patients do not loan money to one another throughout their stay.
Upon entering the hospital, it will be necessary for staff to check through your belongings. In order to protect the safety of all patients, some items are prohibited. Prohibited items include:
  • Alcohol and illicit substances (including alcohol-based substances, such as mouthwash)
  • Sharp items such as knives, razors or scissors
  • Corrosive/flammable items including aerosols (including aerosol deodorant, patients are asked to bring a roll-on alternative)
  • Glass items
  • Plastic bags of any kind (each ward has large sturdy paper bags available for patients if they require bags)
  • Pornographic material
  • Mobile phones are allowed, however, photographing/filming inside the hospital is strictly prohibited, to ensure the confidentiality and safety of fellow patients.
Please note this list is not exhaustive. All illegal substances found will be removed and destroyed. If you are found in possession of any illegal or prohibited substance, you may find your position in the hospital compromised, and the police may be notified in accordance with legal requirements.  
Exercise is an integral part of overall health. The gymnasium is available for your use when you’re not participating in group therapy programmes. A personal trainer employed by the hospital will offer patients an initial assessment, and then tailor an exercise programme for them based on their current fitness level and goals. Personal trainer sessions are free on Monday and Wednesday, and appointments start from 1 pm each day. All patients must have consent from their consultant psychiatrist before using the gym. For instance, as part of a specialist eating disorder treatment plan, patients may not be permitted to use the exercise facilities.
At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. In order to provide the best possible assistance, we welcome all feedback and concerns, to ensure we are continually improving our services. If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible. If you feel that your complaint has not been resolved to your satisfaction, you can raise your complaint with the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay. In the unlikely event that you would like to make a formal complaint, please contact: Lesley Galasso Compliance Manager Email: compliance@nightingalehospital.co.uk Telephone: +44 (0)20 7535 7726 We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome. Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).  
Inpatient treatment offers an intensive treatment program with 24 hour care at a live-in facility. Nightingale Hospital London has three specialist mental health inpatient units for adults, General Psychiatry, Addictions, Eating Disorders and a specific one for Adolescents. Each unit has a team of nurses and a ward doctor who work alongside our consultant psychiatrists and therapists.
We recommend that you bring the following items with you to make your stay as comfortable as possible:
  • Comfortable clothing for day wear
  • Footwear that is comfortable and appropriate
  • Appropriate nightwear such as pyjamas (including slippers)
  • Appropriate exercise attire for the hospital gymnasium (including trainers)
  • Any personal belongings that may support your recoveries, such as photos or reading materials
  • Any medication you are currently taking
  • Personal hygiene products/toiletries
For any questions regarding what you can bring into the hospital for your stay, please contact our Patient Services Team.
Depending on the time of your arrival, you will either be greeted by a member of our Patient Services Team or by a nurse on your ward. Following this, you will be taken to your room, before being taken on a tour of the ward, introduced to the wider nursing team and given an overview of the hospital. A nurse will then undertake an initial nursing and risk assessment. You will also be seen by the ward doctor, who will conduct a current mental state and physical examination. Depending on your condition, the ward doctor will take blood tests, and they may also carry out an ECG if required. Your consultant psychiatrist, nurse and doctor will collaborate with you to agree your level of risk and formulate a care plan. In the interest of your safety, nurses will continue to complete regular assessments throughout your stay to identify any risk factors that may affect you. If a specific issue or risk is identified in your assessments, we may ask you to consent to searches of your room and property, or a body scan using a metal detector at any time during your stay.

Inpatient therapy

Inpatient therapy is dependent on specialism and can vary based on your needs.

Day patient therapy

Day patient therapy cost is dependent on specialism and can start from £139  for full or half-day care including group session.

Outpatient therapy

Outpatient therapy cost is dependent on specialism and can vary from £114 per session. Nightingale Hospital consultants are private practitioners and have their own fee structures. For detailed information on pricing, please contact us to speak to a member of our Patient Services Team.

I am a day patient

Day therapy is solely compromised of group therapy sessions. Some have found it beneficial to have individual sessions alongside the group programme. There would be a separate fee for this.  For more information on how to customise your group therapy programme, please contact daycare@nightingalehospital.co.uk.  
A Nightingale Hospital consultant psychiatrist can refer you to the programme. You will need to remain under the care of your consultant psychiatrist whilst in the programme. If you need information on how to see a consultant psychiatrist, please contact us.
We are still open and delivering the programme remotely. All group sessions are currently being delivered over zoom. There has been an abundance of positive feedback from patients regarding remote therapy. The programme itself runs on three days per week (Monday, Wednesday and Friday). This ensures that consistent support is available over the course of the week whilst participating in the programme.
We recommend a minimum of three full days of attendance per week for there to be some therapeutic value.
When initially commencing the programme, we do recommend attending for five full days for the first two weeks. This is to ensure you gain the maximum therapeutic benefit of the carefully designed programme. Following this, you are able to reduce the frequency of days you attend.
The day commences at 9:30 am and finishes at 5:00 pm. The day itself compromises of four groups in total. One 'psycho-education' session, two 'process groups' and one 'wellness' session.
The group programme is designed as a short-term intensive treatment approach. Taking a break is not recommended as this could limit the therapeutic benefit from being in the programme.
Our day therapy coordinator will arrange a free assessment session with you. The assessment session will look at if group therapy is suitable for you, which groups will be helpful and how long your programme would last. The timetable, groups and different types of therapy being delivered will be also be explained.
A typical day therapy programme can be between two to six weeks long. The duration of your programme will be discussed with you during your assessment.
We graciously welcome compliments about our service and the care you have received at the hospital. We believe as a hospital, it is incredibly important to feedback your positive comments to our hardworking staff, therefore welcome your positive feedback if you feel you wouldn't like to share it. Additionally, we have an internal campaign called ‘Your Story is Powerful’. By sharing your story, you are helping us tackle the stigma around mental health, and inspire others that are seeking treatment for a variety of conditions. If you wish to pass on a compliment or are interested in learning more about our ‘Your Story is Powerful’ campaign, please contact the marketing department by emailing lauren.raffa@nightingalehospital.co.uk. Your comments or story can be shared anonymously and may be used for marketing purposes, but only with your consent. This can be removed from platforms like our website and social media at any point.
Breakfast Monday – Saturday: 8:00am – 9:00am Sundays and UK Bank Holidays: 8:30am - 9:30am  
Lunch Monday – Sunday: 12:30pm – 2:00pm
Dinner Monday – Sunday: 5:30pm – 7:00pm
Located in Marylebone, we are situated in the heart of London with easy transport links. We are a convenient two-minute walk from Marylebone mainline and Underground station and within a 10-minute walk of Baker Street and Edgware Road Underground Stations. Major train stations such as Paddington, King’s Cross, St Pancras and Euston stations are all within easy reach of the hospital.
Upon entering the hospital, it will be necessary for staff to check through your belongings. In order to protect the safety of all patients, some items are prohibited. Prohibited items include:
  • Alcohol and illicit substances (including alcohol-based substances, such as mouthwash)
  • Sharp items such as knives, razors or scissors
  • Corrosive/flammable items including aerosols (including aerosol deodorant, patients are asked to bring a roll-on alternative)
  • Glass items
  • Plastic bags of any kind (each ward has large sturdy paper bags available for patients if they require bags)
  • Pornographic material
  • Mobile phones are allowed, however, photographing/filming inside the hospital is strictly prohibited, to ensure the confidentiality and safety of fellow patients.
Please note this list is not exhaustive. All illegal substances found will be removed and destroyed. If you are found in possession of any illegal or prohibited substance, you may find your position in the hospital compromised, and the police may be notified in accordance with legal requirements.  
Exercise is an integral part of overall health. The gymnasium is available for your use when you’re not participating in group therapy programmes. A personal trainer employed by the hospital will offer patients an initial assessment, and then tailor an exercise programme for them based on their current fitness level and goals. Personal trainer sessions are free on Monday and Wednesday, and appointments start from 1 pm each day. All patients must have consent from their consultant psychiatrist before using the gym. For instance, as part of a specialist eating disorder treatment plan, patients may not be permitted to use the exercise facilities.
At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. In order to provide the best possible assistance, we welcome all feedback and concerns, to ensure we are continually improving our services. If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible. If you feel that your complaint has not been resolved to your satisfaction, you can raise your complaint with the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay. In the unlikely event that you would like to make a formal complaint, please contact: Lesley Galasso Compliance Manager Email: compliance@nightingalehospital.co.uk Telephone: +44 (0)20 7535 7726 We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome. Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).  
If you would like to see a therapist for individual therapy sessions, please discuss this with your consultant psychiatrist who can refer you directly to the therapy department. Alternatively, please contact our Patient Services Team on 0207 535 7732. They will take all your details, obtain your referral letter (if you have one), and forward your referral to the therapy department. The therapy department will assign you to a suitable therapist based on your individual needs, and ask that therapist to contact you to arrange an initial appointment.
Day therapy consists of full days or half days group therapy programme, where patients will join the inpatient group therapy programme. This can be for the treatment of general mental health problems (general psychiatry), addictions or eating disorders. Day therapy treatment involves a free assessment where a personalised programme will be devised between our coordinator and the patient. You must be referred to day therapy by your consultant psychiatrist.

Inpatient therapy

Inpatient therapy is dependent on specialism and can vary based on your needs.

Day patient therapy

Day patient therapy cost is dependent on specialism and can start from £139  for full or half-day care including group session.

Outpatient therapy

Outpatient therapy cost is dependent on specialism and can vary from £114 per session. Nightingale Hospital consultants are private practitioners and have their own fee structures. For detailed information on pricing, please contact us to speak to a member of our Patient Services Team.

I am an outpatient

rTMS treatment is not suitable for the following:
  • If you have a co-morbid neurological disorder, history of epilepsy and/or neurosurgery
  • If you have metal plates in the head/brain, presence of pacemakers or other electronic implants, inner-ear implants, metal or magnetic objects in the brain and medication pumps. (Standard amalgam dental fillings do not pose an issue)
  • Patients below 18 years of age
We graciously welcome compliments about our service and the care you have received at the hospital. We believe as a hospital, it is incredibly important to feedback your positive comments to our hardworking staff, therefore welcome your positive feedback if you feel you wouldn't like to share it. Additionally, we have an internal campaign called ‘Your Story is Powerful’. By sharing your story, you are helping us tackle the stigma around mental health, and inspire others that are seeking treatment for a variety of conditions. If you wish to pass on a compliment or are interested in learning more about our ‘Your Story is Powerful’ campaign, please contact the marketing department by emailing lauren.raffa@nightingalehospital.co.uk. Your comments or story can be shared anonymously and may be used for marketing purposes, but only with your consent. This can be removed from platforms like our website and social media at any point.
Located in Marylebone, we are situated in the heart of London with easy transport links. We are a convenient two-minute walk from Marylebone mainline and Underground station and within a 10-minute walk of Baker Street and Edgware Road Underground Stations. Major train stations such as Paddington, King’s Cross, St Pancras and Euston stations are all within easy reach of the hospital.
If you are an outpatient, please email outpatientservices@nightingalehospital.co.uk or call +44 020 7535 7700. Please have your invoice number ready.
Nightingale Hospital offers outpatient appointments between 8 am and 9 pm Monday to Friday and 9 am and 2 pm on Saturdays, from convenient and discreet London locations.

Edward House outpatient centre

Located next to our main hospital is 'Edward House' - Nightingale Hospital's discreet outpatient centre. It is here where our consultants have outpatient appointments with patients. It is located a few minutes’ walks from Marylebone, Edgware Road and Baker Street stations.

Bell Street therapy centre

Located on Bell Street, next to the hospital on Lisson Grove is our Bell Street therapy centre. The discreet location has over twenty modern and comfortable therapy rooms.  It is located a few minutes’ walks from Marylebone, Edgware Road and Baker Street stations.

Token House therapy centre

Our Token House therapy centre is discreetly located in the centre of London. It is located behind the Bank of England, a few minutes’ walk from Bank, Moorgate and Liverpool Street stations.
At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. In order to provide the best possible assistance, we welcome all feedback and concerns, to ensure we are continually improving our services. If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible. If you feel that your complaint has not been resolved to your satisfaction, you can raise your complaint with the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay. In the unlikely event that you would like to make a formal complaint, please contact: Lesley Galasso Compliance Manager Email: compliance@nightingalehospital.co.uk Telephone: +44 (0)20 7535 7726 We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome. Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).  
Outpatient treatment involves one to one appointments with a consultant psychiatrist, psychologist or therapist. Outpatient therapy sessions last 50 minutes and usually take place once a week.

Inpatient therapy

Inpatient therapy is dependent on specialism and can vary based on your needs.

Day patient therapy

Day patient therapy cost is dependent on specialism and can start from £139  for full or half-day care including group session.

Outpatient therapy

Outpatient therapy cost is dependent on specialism and can vary from £114 per session. Nightingale Hospital consultants are private practitioners and have their own fee structures. For detailed information on pricing, please contact us to speak to a member of our Patient Services Team.

rTMS treatment at Nightingale Hospital

In 2014, Nightingale (in partnership with MagnaCentre) was the first private hospital in the UK to pioneer rTMS treatment. Since then, we have been the most experienced provider of rTMS treatment in the UK, delivered by our expert and internationally experienced practitioner team. Not only were we the first private hospital in the UK to deliver rTMS treatment, but we were also the first private hospital in the UK to offer rTMS using a BrainsWay H-coil. rTMS is typically delivered using a figure-8 shaped coil. The standard figure-8 coil uses a highly focused magnetic field. This type of coil has limitations when it comes to accurately target the specific sections of the brain which are impacted in depression and OCD. By contrast, H-coils supply a wider field and are designed to stimulate the key brain regions more consistently. H-coils also induce an effective field at a depth of approximately 3cm below the skull, compared to less than 1.5cm for the standard figure-8 coil. It has been suggested that the deeper and wider penetration provided by H-coils accounts for the superior response rate and greater reduction of depression severity reported in the first head-to-head trial between the H-Coil and figure-8 coil published in 2019.
rTMS treatment starts from £185 per session*. Most private medical insurers review applications to fund rTMS treatment on a case-by-case basis. Please contact your insurance provider to assess your eligibility. The hospital requires an insurers authorisation before treatment can commence. *Prices for treatment vary based on the mental health condition. For detailed billing information, please contact: Email: rtms@nightingalehospital.co.uk Telephone: +44 (0)20 7535 7803
Consultant psychiatrists, GPs and health professionals can all refer patients for rTMS at Nightingale Hospital. All patients will need to be under the care of a Nightingale psychiatrist for the duration of rTMS treatment. The referring psychiatrist or GP will receive regular updates on a patient’s progress including HDRS scores upon the commencement of treatment and at discharge.
rTMS treatment is not suitable for the following:
  • If you have a co-morbid neurological disorder, history of epilepsy and/or neurosurgery
  • If you have metal plates in the head/brain, presence of pacemakers or other electronic implants, inner-ear implants, metal or magnetic objects in the brain and medication pumps. (Standard amalgam dental fillings do not pose an issue)
  • Patients below 18 years of age
rTMS is generally well tolerated by most patients but can cause some minor short-term side effects including:
  • Headaches
  • Scalp discomfort at the site of stimulation
  • Tingling, spasms or twitching of facial muscles
  • Light-headedness
  • Discomfort from noise during treatment
Typically, you will hear a noise and feel a tapping sensation on the head area during the session. To diminish the sound, you will be provided earplugs if you wish. The entire rTMS session will last approximately 20-minutes, after which you will be able to resume your day without any disruption.

Repetitive Transcranial Magnetic Stimulation (rTMS) is a non-invasive method of brain stimulation.

The basic principle of rTMS is to target short magnetic pulses over the scalp in specific brain regions that regulate mood.

rTMS is a medically safe treatment that has been evidenced to significantly decrease symptoms of depression and OCD.

Find out more or request our brochure by contacting rtms@nightingalehospital.co.uk.  

I am a family member or loved one

We graciously welcome compliments about our service and the care you have received at the hospital. We believe as a hospital, it is incredibly important to feedback your positive comments to our hardworking staff, therefore welcome your positive feedback if you feel you wouldn't like to share it. Additionally, we have an internal campaign called ‘Your Story is Powerful’. By sharing your story, you are helping us tackle the stigma around mental health, and inspire others that are seeking treatment for a variety of conditions. If you wish to pass on a compliment or are interested in learning more about our ‘Your Story is Powerful’ campaign, please contact the marketing department by emailing lauren.raffa@nightingalehospital.co.uk. Your comments or story can be shared anonymously and may be used for marketing purposes, but only with your consent. This can be removed from platforms like our website and social media at any point.
If you are loved one of a patient wishing to stay nearby, there are a large number of hotels close to Nightingale Hospital to suit all budgets and tastes. The budget hotel chain, Travel Lodge, has a hotel a two-minute walk from the hospital. For those seeking luxury accommodation, the five-star Landmark Hotel is also a few minutes walk from the hospital.

A wide selection of accommodation is available close to the hospital, and we advise searching on established search engines, such as Expedia or Booking.com for availability.

As group therapy is such a valuable part of your loved one's treatment plan, we ask that visitors are mindful of the visiting hours outlined below:

Main hospital

Monday – Friday 5:00pm to 10:00pm Saturday – Sunday 9:00am to 10:00pm

Eating Disorders Unit

Monday – Friday 5:00pm to 10:00pm Saturday – Sunday 9 am to 10 pm (Avoiding meal times and supervision) Visiting outside these times is at the discretion of a charge nurse and should ideally be arranged in advance. Depending on your loved one's risk assessment and agreed management plan, some visits may be supervised. If this is the case, you will be given advance notice. Please note that prohibited items also apply to visitors. Please make sure they adhere to the prohibited item list. There will be a prohibited items list on each ward as well as in reception.
Breakfast Monday – Saturday: 8:00am – 9:00am Sundays and UK Bank Holidays: 8:30am - 9:30am  
Lunch Monday – Sunday: 12:30pm – 2:00pm
Dinner Monday – Sunday: 5:30pm – 7:00pm
Located in Marylebone, we are situated in the heart of London with easy transport links. We are a convenient two-minute walk from Marylebone mainline and Underground station and within a 10-minute walk of Baker Street and Edgware Road Underground Stations. Major train stations such as Paddington, King’s Cross, St Pancras and Euston stations are all within easy reach of the hospital.
  • Listen to their problems and worries, without any judgement
  • Encourage them to partake in an activity they enjoy
  • Ensure they are taking care of themselves, through exercising, keeping a routine, eating well and getting enough sleep
  • Encourage them to visit their doctor, perhaps offer to go with them for support
  • If you are concerned about their depression, prompt them to get expert assistance
  • Try to be patient with them
  • Encourage them to seek professional support. The earlier someone gets treatment for an eating disorder, the more likely they will be to recover
  • Do not blame, judge or shame them
  • Educate yourself about eating disorders from reliable sources, such as Beat
  • Avoid discussing food, weight, body image or diet in front of them
  • Ask your loved one how they are feeling, try and encourage an open dialogue rather than assuming or avoiding the issue
  • Recognise that you are not to blame
  • Encourage them to seek professional support. The earlier a person gets help for their issues, the better
  • Do not ignore the problem
  • Do not blame them, or yourself
  • Educate yourself about addiction, using reliable resources
  • Do not make excuses for their behaviour
  • Do not enable them. Common ways of enabling include paying the person's bills, giving them money, lying for them and covering up their behaviour
  • Encourage healthy behaviours
  • Do not give up on them, recovery is possible
  • Take care of yourself. Loving and caring for someone with an addiction can be physically, mentally and emotionally draining
At Nightingale Hospital, we’re committed to delivering first-class care in a safe and nurturing environment. In order to provide the best possible assistance, we welcome all feedback and concerns, to ensure we are continually improving our services. If you have concerns about your treatment or that of a loved one, please ask to speak to the staff member in charge of the department in question. By raising an issue immediately, it allows the hospital to take swift action and rectify issues where possible, as soon as possible. If you feel that your complaint has not been resolved to your satisfaction, you can raise your complaint with the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay. In the unlikely event that you would like to make a formal complaint, please contact: Lesley Galasso Compliance Manager Email: compliance@nightingalehospital.co.uk Telephone: +44 (0)20 7535 7726 We can assure you, your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome. Our complaints process complies with the Independent Healthcare Sector Complaints Adjudication Service (ISCAS).  
As group therapy is such a valuable part of your loved one's treatment plan, we ask that visitors are mindful of the visiting hours below.

Main hospital

Monday – Friday 5:00pm to 10:00pm Saturday – Sunday 9:00am to 10:00pm

Eating disorders unit

Monday – Friday 5:00pm to 10:00pm Saturday – Sunday 9 am to 10 pm (Avoiding meal times and supervision)
  • Visiting outside these times is at the discretion of a charge nurse and should ideally be arranged in advance.
  • Depending on your loved one's risk assessment and agreed management plan, some visits may be supervised. If this is the case, you will be given advance notice.
  • Please note that prohibited items also apply to visitors. If you are visiting the hospital, please make sure you adhere to the prohibited item list. There will be a prohibited items list on each ward, as well as in reception.
We offer a variety of free support groups for family members and carers based on the inpatient and day patient unit that your family member is admitted to. These groups are facilitated by experts in their respected fields. More information about family and carers support group.