Frequently Asked Questions

98% of Nightingale Hospital patients would recommend us to their friends and family

Frequently asked questions

I am a Patient

Outpatient treatment involves one to one appointments with a consultant psychiatrist, psychologist or therapist. Outpatient therapy sessions last 50 minutes and usually take place once a week.

Nightingale Hospital offers outpatient appointments between 8am and 9pm Monday to Friday and 9am and 2pm on Saturdays, from convenient and discreet London locations.

Edward House outpatient centre

Our Edward House outpatient Centre next to the main hospital where our consultants are receiving their patients. It is convenient for those who live and work in and around the West End and Marylebone. It is located a few minutes’ walk from Marylebone, Edgware Road and Baker Street stations.

Bell Street therapy centre

Our Bell Street Therapy Centre next to the main hospital has over twenty modern and comfortable therapy rooms. It is convenient for those who live and work in and around the West End and Marylebone. It is located a few minutes’ walk from Marylebone, Edgware Road and Baker Street stations.

City of London therapy centre

Our City of London Therapy Centre is convenient for those working and living in the City of London. It is located behind the Bank of England, a few minutes’ walk from Bank, Moorgate and Liverpool Street stations.

Day Therapy consists of full days or half days group therapy programme. This can be for general psychiatry, addictions or eating disorders. We also run a Day Therapy programme on our adolescent unit. Day Therapy treatment involves a free assessment where a personalised programme will be devised between our coordinator and the patient. You must be referred to day therapy by your consultant psychiatrist.

Inpatient treatment offers an intensive treatment program with 24 hour care at a live-in facility. Nightingale Hospital London has three specialist mental health inpatient units for adults, General Psychiatry, Addictions, Eating Disorders and a specific one for Adolescents. Each unit has a team of nurses and a ward doctor who work alongside our consultant psychiatrists and therapists.

Please bring with you casual clothes that you feel most comfortable in, toiletries (except aerosol sprays) and items you wish for your free time such as books, magazines, laptop. There is a washing machine and a tumble dryer on each ward that you are welcome to use.

When you arrive, a member of our admissions team will welcome you at reception and take you to your room. You will be guided through the registration process. After you have settled in, you will be seen by a ward doctor and a nurse who will carry out your initial assessment to develop a tailor-made treatment programme with you. You will also meet a member of the therapy team in the first days of your admission to discuss your therapy requirements. You will be assigned a key nurse who will support you throughout your stay.

Getting support from others in group therapy can help. Being part of a group allows the rare opportunity to gain support into how others affect us and how we affect them.

Group therapy provides a space for people to explore and acknowledge their feelings, gain support and relate to the other group members. Individuals with similar problems are brought together and are able to share their thoughts and feelings with each other, it can result in a very powerful and positive experience. Together with group therapy a patient may also participate in individual therapy and treatments from our Wellbeing Programme.

If you would like to see a therapist for individual therapy sessions, please discuss this with your consultant psychiatrist who can refer you directly to the therapy department.

Alternatively, please contact our Patient Services Team on 0207 535 7732. They will take all your details, obtain your referral letter (if you have one), and forward your referral to the therapy department.

The therapy department will assign you to a suitable therapist based on your individual needs, and ask that therapist to contact you to arrange an initial appointment.

If you wish to purchase additional one to one therapies and enhanced wellbeing therapies, please speak to your key nurse or Consultant and they will guide you through the process.

Nightingale Hospital offers massages for inpatient, day patient and outpatient. Massage therapy involves the manual manipulation of muscles and connective tissues to enhance a person’s health and well being to helping relax and relieve muscle soreness.

Below the list of massages we offer:

  • Therapeutic Massage – 30, 60 or 90 minutes
  • Deep Tissue/Remedial Massage – 30, 60 or 90 minutes
  • Lymphatic Drainage Massage – 60 or 90 minutes
  • Seated Acupressure/Indian Head Massage – 30 minutes
  • Thai foot massage – 30 minutes
  • Organic Skincare Facials and Facial Massage

£71 per hour session. More information on our massage therapy brochure

I am an inpatient

Inpatient therapy is dependent on specialism and can vary from £696 to £702 per day.

I am a day patient

Day patient therapy cost is dependent on specialism and can vary from £139 to £482 for full or half day care including group session.

I am an outpatient

Outpatient therapy cost is dependent on specialism and can vary from £114 to £1 110 per session. Nightingale Hospital consultants are private practitioners and have their own fee structures.

Outpatient appointments, day patient and inpatient treatments can be self-funded or paid through private medical insurance or your employer’s private medical insurance.

Self-pay

  • Inpatients are asked to pay a deposit, the value of which will comprise seven days treatment and the initial assessment fee. Inpatients are then required to pay for each week of treatment in advance. Payment can be made by credit card; debit card or bank transfer and patients are required to pay before their treatment starts. The hospital does not accept American Express.
  • Day patients pay per week in advance. Dependent on the proposed programme, this may be anything from one group per week to 5 full days per week.
  • Outpatients will be invoiced by the Consultant Psychiatrist directly. Nightingale Hospital Consultants are private practitioners and have their own fee structures. All outpatient therapy appointments should be paid for on the day of treatment.

Insurance covered

  • Inpatients require a GP referral letter. Your consultant psychiatrist will subsequently fill in all the necessary forms for the insurance company and the hospital will apply for the cover for your treatment for you. Once authorization has been received you can be admitted as an inpatient.
  • Day patients require a GP referral letter. Your consultant psychiatrist will subsequently fill in all the necessary forms for the insurance company and the hospital will apply for the cover for your treatment for you. Once authorization has been received your treatment can start.
  • Outpatients, your policy may accept GP referral or state you need to be seen by a consultant psychiatrist before referral to a therapist can take place. Once the initial appointment has taken place the consultant will be able to refer you for the most appropriate therapy. You will need to bring your membership number and authorization code with you to your first appointment.

 

What an insurer will fund can vary between insurers so it is advisable that you check with your insurance company about what your particular policy covers. Not all policies cover psychiatry and the level of cover can vary.

Referral letter

Your insurer will normally ask that you get a GP referral letter. However, Nightingale Hospital will help you organise cover for inpatient and day therapy care by liaising with you, your consultant and your insurance company. Once cover is approved we will call you and schedule your treatment.

Insurance authorisation

The process for acquiring authorisation for treatment can also differ from insurer to insurer. If you intend to fund your treatment with private medical insurance, your insurer will normally ask that you get a GP referral letter. However, Nightingale Hospital will help you organise cover for inpatient and day therapy care by liaising with you, your consultant and your insurance company. Once cover is approved we will call you and schedule your treatment.

Time to receive authorisation for treatment can vary from insurer to insurer. We monitor approvals coming through continuously and will chase insurance companies for you. But please be aware it can take 48 hours or longer if over a weekend.

Emergency cover

Some insurance companies state they do not cover emergency treatment for psychiatry. If this is the case but you or your specialist feel you need to come into the hospital straight away, you can self-pay for treatment for the short period of time before cover is received and some insurance in special cases will back date cover.

Repetitive Transcranial Magnetic Stimulation is a on-invasive brain stimulation using directed electromagnetic fields, in specific brain regions that regulate mood. The treatment provides a non pharmaceutical solution with limited side effects when antidepressant or other medications have failed. Studies have evidenced a significant decrease in depressive and OCD symptoms with the use of rTMS treatment.

 

For all dietary requirements we can arrange an appointment with the head chef. The catering team is always happy to answer and help any questions or requests you may have.

Nightingale hospital has a fully equipped gymnasium for inpatients. Before being able to use the gym facilities, you will need to be assessed by the personal trainer. Gym assessments are on Wednesdays between 12:45pm and 1:34pm.

We offer drop-in workout class with a fitness trainer, every Monday between 12:45pm and 1:45pm. You can choose the length of supervised workout you want from 15 to 60 minutes.

If you have a complaint please discuss it with your nurse in the first instance. If you feel that your complaint has not been resolved to your satisfaction you can write to the Compliance Manager who will conduct an investigation. A full response will be sent to you within 20 working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay.

The hospital strives to be as open and honest with all who use the service and to this end we would welcome your comments about your experience with us by filling the feedback form.

 

Self-referral

You can fill up our online self referral form and our Patient Services Team will be in touch with you. For good practice and continuity of care we do recommend that it is in the best interests of patients for there to be a GP referral as it can be useful in providing relevant medical history.

Private medical insurance

You are covered by a private medical insurance, your insurer will ask for a GP referral letter.

Insurance referral

You are covered by you employer’s private medical insurance scheme, referral can be made by your employer’s occupational health doctor.

When we receive your enquiry, call or referral from your health care professional we can help assess the next best steps for you. This may be to organise an appointment with a Consultant Psychiatrist or directly into our Therapy services for an assessment.

Seeing a Consultant Psychiatrist

Our Nightingale Hospital team is made up of over 50 Consultant Psychiatrists with expertise covering all mental health and emotional issues, eating disorders and addictions. For self-pay patients the cost of the initial appointment with a Consultant Psychiatrist is approximately £350, depending on which Consultant is seen, and usually lasts an hour.

Seeing a therapist

Our therapy department is made up of over 90 therapists, with the extensive knowledge and experience we can match your circumstances and requirements with the most appropriate therapist. We work with every individual to understand their particular needs, likes and dislikes. If you are unsure, our Therapy Department can discuss your options with you.Outpatient therapy sessions usually last one hour and range in cost dependent on specialisms from £110 – £189 per hour.

The length of treatment for everyone depends of your individual circumstances such as personal situation, nature and severity of your problem. Treatment plans could range from six to eight hourly outpatient session once a week, to an inpatient stay with a step down plan after.

We understand that the experience of attending mental health treatment may leave you feeling upset, anxious, even fearful, but you can be assured we will support you throughout. We provide a number of flexible treatments options to suit your needs so that you can feel comfortable in making choices.

We offer individual, tailor-made and flexible care programmes that range from group, family and individual therapy options. These programmes include clearly defined goals and can be customized to ensure that they best suit the patient’s personal needs. Treatments are accessible as an inpatient, outpatient or day patient.

Outpatient

Outpatient treatment involves one to one appointments with a consultant psychiatrist, clinical psychologist or therapist. Outpatient therapy sessions usually last one hour, once a week.

Inpatient

Inpatient treatment offers an intensive residential treatment program. Nightingale Hospital London has three specialist mental health inpatient units for adults, General Psychiatry, Addictions, Eating Disorders and one unit for Young People. Each unit has a team of nurses and a ward doctor who work alongside our consultant psychiatrists and therapists.

Day Patient

Day Patient consists of full days, half days therapy sessions including a selection of different groups and one to one therapy sessions. Day Therapy treatment involves a free assessment where a personalised programme will be devised between our coordinator and the patient.

At Nightingale Hospital London we have some of the country’s leading Consultant Psychiatrists and Therapists offering a wealth of clinical expertise and experience. For help selecting an appropriate consultant psychiatrist or therapist:

I am a family member

Offer a listening ear, make time to listen to problems and worries. Encourage activity and self care including exercise, keeping a routine, eating well and getting enough sleep. Encourage them to visit their doctor, perhaps offer to go with them for support.

We request that visiting times are after 5pm to avoid interference with the therapy programme. This can be flexible at the discretion of the nurse in charge. Visitors are required to report to reception on arrival.

We offer a variety of free support groups for family members and carers based on the inpatient and day patient unit that your family member is admitted to.

These groups are facilitated by experts in their respected fields.

More information about family and carers support group.

“When you have a problem and you drink, take drugs or gamble, the problem won’t go away. Stay and tackle the problem”
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