About Nightingale Hospital
Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years of experience in delivering specialised, evidence-based treatments in outpatient, day patient, and inpatient settings.
Our dedicated team of specialists is committed to diagnosing and treating all types of mental health conditions, including eating disorders and addictions. Conveniently located, we are a two-minute walk from Marylebone mainline and Underground stations, and within a ten-minute walk of Baker Street and Edgware Road Underground stations.
We are owned by the international medical group Orpea, delivering the full spectrum of psychiatric care, and high-quality care home and rehabilitation services across the globe.
The main purpose of the job
Reports to the Head of IT. Liaises with staff and company partners at all levels in all departments.
Main responsibilities include:
- Full scope of Desktop Support Analyst functions
- Windows Server Systems Administration
- Microsoft/Office 365 Tenant Administration
- ServiceDesk ticket resolution, 1st and 2nd level support
- Building, configuring, and deploying desktop computers, laptops, tablets, and mobile phones
- 1st line of support for the company IP Phone system. Liaising with and escalating issues to the telephone engineers where required
- 1st line of support for the company printers. Liaising with and escalating issues to the printer engineers where required
- Some involvement with supporting the company networking and wi-fi infrastructure
- There is the requirement to be part of the team’s on-call roster for supporting the company with “lights out” company-wide IT emergencies
- Deploying or recovering equipment around the various location of the hospital estate
- Maintain a good level of verbal and written communication within the scope of the role and task being undertaken
- Polite and professional manner when dealing with staff and external contractors
- Effective liaison with external service suppliers when escalating ServiceDesk issues to them
- Ensure all relevant and appropriate audit trail information is present within ServiceDesk requests. Seeking escalated authority for requests where necessary
- Responsibility for ensuring completion of mandatory training, including e-learning and breakaway training offered by Nightingale Hospital
- Regular performance reviews and annual appraisal with the Head of IT
- Identification of any skill deficits which will require some training and support
- Participate in receiving individual guidance and supervision
- Commitment to personal development and role-based skills and knowledge evolvement
- Report any health and safety issues to the relevant Services Manager that impact on the immediate work environment or patient areas at Nightingale Hospital
- Be aware of any health and safety policies and procedures relating to the job and use of equipment
- Be aware of the fire procedure relating to the area and carry the fire alarm key
Salary: Competitive depending on experience, including an additional on-call allowance
Job type: Full-time (37.5 hours per week)
Requirements
The following skills and qualifications are essential:
- Degree in one of the computer sciences, or relevant experience
- Evidence of 2 years or more years’ experience within a company IT desktop support environment at 1st and 2nd level
- Practical software and hardware support
- Service Desk / Helpdesk experience for 6 month or more
- Windows 10 and Windows 11 Professional
- MS Office support
- Experience of Windows server administration. Including administration of Active Directory and File server access controls
- A demonstrable knowledge of Local Area Networking and networking equipment
- Experience in supporting Android and iOS devices
- Experience of administering Office 365 Exchange
- Experience of troubleshooting structured network cabling
- Can work on their own initiative and unsupervised, as well as part of a team
- Ability to prioritise work
- Good at multi-tasking
- Ensuring accuracy when updating IT inventory records
- Self-Confident
- Polite and able to manage the expectations of others
- Exercise tact when dealing with sensitive information encountered during their duties
- Use various means of communications at our disposal, to effectively communicate with staff
- Good time keeping skills
- Ability to work under pressure
- Ability to work flexibly, to meet the demands of the department and the business
- Must be able to take part in an on-call roster (“lights out” emergencies only). Week on, week off basis
- A physically active role, not suitable for persons with mobility difficulties
- Willing to occasionally undertake pre-planned weekend or evening overtime. Paid or time off in lieu
Strongly desirable qualities include:
- IT Industry Certifications
- Experienced Systems Administrator
- Taken part in company large-scale equipment or software migrations
- Previously worked in IT support function in a healthcare environment
- Having attended Microsoft authorised training courses
- Exposure to administering network devices
- Exposure to creating or administering Group Policy Objects and using PowerShell
- Experience of setting up or supporting business wi-fi systems
- Experience of IT administration using remote access support tools
- Experience of working with SharePoint
- Experience of Administering IP phone systems
- Any scripting or programming experience
- Second langauges
Main benefits
We offer a comprehensive range of benefits, including:
- 25 days’ holiday increasing up to 30 days for long service plus bank holidays*
- Generous Company pension scheme with The People’s Pension
- Generous Company sick pay
- Perkbox benefit package
- Annual staff bonus (discretionary)
- Paid for DBS
- Death in service cover
- Travel loan scheme
- Subsidised staff meals
- Employee Assistance Programme
- Flexible working
*Subject to T&Cs
