Introduction
We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our online services, including the online registration form.
Information We Collect
When you complete our online registration form, we may collect the following types of information:
- Personal Identification Information: Name, address, phone number, email address, date of birth. contact preferences, marital status and dependants, next of kin and emergency contact details, bank or credit card details or other payment information, online identifiers and information about your status, nationality and residency.
- Insurance Information: Insurance provider, policy number, and related details.
- Payment Information: Credit card or other payment details when applicable.
- Technical Information: IP address, browser type, access times, and pages viewed.
- Sensitive information: Information about your race or ethnicity, religious, philosophical and moral beliefs, sexual life, sexual orientation and political opinions. Information about your physical and mental health, including any medical conditions, medical history, current medications, allergies, and other health-related information necessary for your care.
How We Use Your Information
The information we collect from you may be used in the following ways:
- To register and manage your account with our hospital.
- To provide, manage, and improve our healthcare services.
- To process payments and insurance claims.
- To communicate with you about your care, appointments, and other relevant information.
- To comply with legal obligations, including reporting requirements.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including encryption, secure access protocols, and regular audits. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary for providing our services. This includes:
- Sharing with healthcare providers involved in your care subject to your consent.
- Sharing with your insurance company for billing purposes.
- Sharing with third-party service providers who assist us providing our services.
- Complying with legal requirements, such as court orders or regulatory mandates.
Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request the restriction of certain uses of your information.
- Withdraw your consent to the use of your personal information, where applicable.
- File a complaint with the relevant data protection authority if you believe your privacy rights have been violated
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us by emailing dpo@nightingalehospital.co.uk.