About Nightingale Hospital

Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years of experience delivering specialised, evidence-based treatments in outpatient, day patient and inpatient settings. Our dedicated team of specialists is committed to diagnosing and treating all types of mental health conditions, including eating disorders and addictions. Conveniently located, we are a two-minute walk from Marylebone mainline and Underground stations and within a ten-minute walk of Baker Street and Edgware Road Underground stations. We are owned by the international medical group Emeis, delivering the full spectrum of psychiatric care, high-quality care home and rehabilitation services across the globe.

About the Role

Are you an experienced IT professional with a passion for providing high-quality support in a fast-paced healthcare environment? We have an exciting opportunity for a Senior IT Support Officer to join our IT Support Team. In this senior-level role, you will provide hands-on support across the hospital estate and company offices, contribute to IT-related projects and play a vital role in managing the full lifecycle of endpoint equipment.

Key Responsibilities

• Deliver comprehensive IT and telephony support across the hospital and office locations
• Provide advanced-level support as part of the ServiceDesk system, resolving escalated issues and assigning first-line requests to appropriate teams
• Coordinate with external service providers to ensure timely resolution of issues
• Support the full lifecycle of endpoint equipment including:
• Building and deploying new hardware
• Installing and configuring software
• Performing routine systems administration tasks across both on-premises and cloud-hosted environments
• Participate in IT-related projects and statutory IT tasks as required
• Provide remote user support using secure access tools

Who We’re Looking For

• You have proven experience in IT support, ideally within a healthcare or similarly high-demand environment
• You are confident working with both Windows-based systems and cloud applications
• You’re experienced with ServiceDesk platforms and understand IT ticketing workflows
• You’re a natural problem solver with strong troubleshooting skills and a proactive mindset
• You’re physically capable and willing to carry out equipment installation and on-site support duties
• You communicate effectively and work well across departments and with external vendors
• You’re organised, detail-oriented and committed to maintaining high standards of IT service delivery

Requirements

Essential:
• Previous experience in a senior IT support role
• Proficiency with ServiceDesk systems and ticketing processes
• Experience in endpoint management and hardware/software deployment
• Strong technical skills in both on-premises infrastructure and cloud-hosted environments
• Ability to lift/move IT hardware and conduct on-site installations
• Excellent verbal and written communication skills

Desirable:
• Experience in a healthcare or private hospital setting
• Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL)
• Familiarity with compliance and data protection requirements in healthcare environments

Company Benefits

• Competitive salaries + an additional London allowance of £4,000 per annum (pro-rata for part-time roles)
• Negotiable relocation allowance
• 25 days’ annual leave (increasing up to 30 with long service), plus bank holidays
• Employee Referral Program
• Government auto-enrolment pension scheme + eligibility to enrol into company’s group pension
• Interest-free season ticket loan
• Discretionary annual bonus and salary review
• Enhanced Maternity/Paternity Pay
• Enhanced company sick pay
• Free eye care and contribution towards glasses for DSE users
• Life Assurance Cover (Death in Service)
• Contribution towards professional membership fees
• Opportunities for continued professional development (CPD)
• Heavily subsidised staff meals (breakfast, lunch, and dinner)

Subject to T&Cs