Keeping you safe during the COVID-19 pandemic

Last updated: 07/01/2020

Throughout the third national lockdown for the UK, we want to assure you that Nightingale Hospital will remain fully operational and can accept patients from all over the country.

We will continue to offer the full spectrum of high-quality mental health care, including:

  • Inpatient treatment for general mental health conditions, including addictions and eating disorders
  • Remote or face-to-face outpatient consultations with consultant psychiatrists and therapists
  • Remote or face-to-face bespoke day therapy programmes
  • rTMS treatment for those with treatment-resistant depression or OCD
  • New referrals, including from GPs, health care professionals and others

At Nightingale Hospital, the health and safety of our patients and staff is our number one priority. All of our services are delivered in line with strict health and safety procedures, in line with government advice.

You can read more about these COVID-19 safety measures below. These robust measures are monitored daily and revised as required.

Visiting hospital inpatients

Due to escalating concerns surrounding COVID-19, and London entering Tier 4 lockdown, all inpatient visiting is fully suspended. We will advise patients as soon as this suspension is lifted, and update this page accordingly.


Virtual consultations and therapy sessions

Attending the hospital for an outpatient consultation with a psychiatrist, therapy or an rTMS session

You will receive a health screening email in advance of your appointment.

You are required to wear a mask or face covering when arriving at the hospital. In addition, you will be temperature screened upon arrival.

During face-to-face appointments, your consultant psychiatrist or therapist may wear a face mask or face visor.

A mutual decision will be made as to whether you should wear a mask during your consultation.

We have over 30 hand sanitiser dispensers placed on walls throughout the hospital, including at all of our reception points. We encourage you to use these at all times.

Repetitive Transcranial Magnetic Stimulation (rTMS) at Nightingale Hospital during the COVID-19 pandemic

The rTMS treatment room is kept scrupulously clean, at all times.

The rTMS practitioner will be dressed in full PPE (personal protective equipment) throughout treatment. This includes wearing a gown, mask, a clear face visor and gloves.

The practitioner will wear a brand new gown and gloves for each session.

Between each patient, all surfaces, the treatment chair, and all equipment are thoroughly cleaned.

The entire room is also sprayed with disinfectant, between each appointment.

Patients receiving rTMS

When patients enter the rTMS room, they will be asked to wash their hands thoroughly with hospital-grade disinfectant soap.

All patients will be provided with a new disposable face mask, which they will be required to wear throughout the treatment session.

Nightingale Hospital has installed over 30 hand-sanitiser stations around the hospital. Patients are asked to sanitise their hands when they enter and leave the hospital.


COVID-19 screening for inpatients

Prior to admission, you will need to complete a health declaration questionnaire.

You will have to confirm you have been symptom-free of COVID-19 for a minimum of seven days prior to your admission date.

Upon admission, you will be tested for COVID-19. You must self-isolate until the test result is returned. This can take up to 48 hours.

The hospital has a COVID-19 isolation ward for patients who display symptoms or who test positive for the virus. This isolation ward is a protective measure and has not been used for more than three months.

Social distancing 

A thorough COVID-19 risk assessment has been completed in all areas of the hospital. As a result, we are re-introducing a small number of face-to-face group therapy sessions, where space and safety permits. You will be required to wear PPE and sanitise your hands before attending these face-to-face therapy sessions.

Social distancing is actively monitored and all rooms throughout the hospital have been assessed for the maximum number of people allowed at any one time. This information is clearly signposted outside of each room door.

Aside from participating in safe face-to-face therapy groups, the hospital continues to encourage social distancing (1 metre +), as per current government guidelines.

Enhanced hygiene measures

Throughout the entire hospital, enhanced hygiene and infection control measures have been introduced.

Our housekeeping team maintains the highest level of infection control and sanitation throughout the entire hospital. 

All outpatient consulting rooms are sanitised between appointments. A strict cleaning rota is in place to ensure that all wards and communal areas are rigorously cleaned.


Dining: The hospital restaurant is open to inpatients for breakfast, lunch and dinner and an extensive menu including hot dishes, fresh salads and side options is still available.

For hygiene reasons, the self-serve option has been removed. A member of the catering team will serve all items of your choice.

Gymnasium: A frequent cleaning schedule is in place.

Ongoing monitoring of the evolving situation

This is a dynamic situation, therefore we will continue to monitor government advice daily and respond accordingly.

We would like to assure you that we are following the best practices in order to keep our patients and staff healthy and protected.