Governance and outcomes

Nightingale Hospital London is regulated by and registered with the Care Quality Commission and delivers treatment services under the terms set out in the Care Standards and Mental Health Acts. All our treatment services are compliant with NICE Guidelines/Royal College of Psychiatrists recommendations. The hospital is also an Approved Practice Setting as determined by the General Medical Council.

British Association for Counselling and Psychotherapy Accreditation

Nightingale Hospital London is the first acute mental health hospital to have been formally accredited by the British Association for Counselling and Psychotherapy (BACP) for its counselling and psychotherapy services. BACP Accreditation means that patients and referrers can be assured that after stringent evaluation of the hospital, Nightingale Hospital therapy services meet the highest levels of governance, delivery and clinical outcomes.

The purpose of our BACP accredited services is to provide a high standard of interpersonal counselling and psychotherapy to support patients through their emotional difficulties.

All of our counsellors and psychotherapists work within the BACP ethical framework.


All our therapists are registered and/or accredited with one or more of the organisations below. All comply with the individual association standards and undergo strict recruitment and supervision procedures.


Clinical outcomes are measured using established and externally validated methods. All patients will be subject to HoNOS and CORE; in addition to specialist and particular measures of effectiveness utilised by our specialist therapy staff. Service users also report high levels of satisfaction.

We seek patient input and feedback through surveys, comment boxes, community meetings, face to face, an independent advocacy service and a service users forum. These methods aim to identify gaps in our services and to inform future provision. If you would like to let us know your thoughts please do not hesitate to call us on 020 7535 7700 and ask for Marketing or complete our feedback form below. We value your opinion.

Feedback form

We would love to hear any feedback you have to help us continually improve our services. Please send us you comments and suggestions and we will get in touch with you shortly.